Konica Minolta Singapore awards contract to Evatic
Konica Minolta Business Solutions (S) Pte Ltd has now decided to use Evatic Service Management System to manage their service operations. This will completely eliminate the paper flow in the service department as receiving customer calls and dispatching jobs now will be handled automatically by Evatic’s mobile solution.
Konica Minolta Business Solutions (S) Pte Ltd is a leader in imaging and networking technologies from the desktop to the print shop, and the company operates all over Singapore. This includes a lot of installations at one of the world’s busiest airports, Changi airport in Singapore.
Once Evatic is installed, Konica Minolta’s service technicians can easily navigate to the customer’s site with the integrated map feature. While on-site the field service technician will have complete access to service history, user handbooks and information about stock. Information about consumables, spare parts and time spent on the job can be registered and reported by just a few keystrokes. Mr. Eiichiro Nichizawa, Service Division Manager of Konica Minolta Business Solutions (S) Pte Ltd, says the following about Konica Minolta’s choice of Service Management System: “Evatic with its out-of-box application is just what we need, and I expect to see a dramatic increase in productivity.”
Evatic operations in Asia have indeed been very busy since the inception of the Singapore office last year. Managing Director APACJ for Evatic Singapore PTE Ltd, Mr. Mickey Park says “Even though Evatic has large and successful customers in Europe this has not in itself guaranteed success in Asia. To have a company the size of Konica Minolta Singapore in our customer portfolio shows that Evatic has everything it takes to be at least as strong a player in Asia as in Europe”,
Field Force Management has never been easier, and Mr. Arild Andersen, President & CEO of Evatic says «We believe that the Asian market has a great demand for our products and our experience after 20 years in the Service Management Field. We have great expectations for the Asian market in the years to come, and Evatic will soon be represented by several offices in the region.”
Evatic develops and sells Evatic Service Management System - a complete solution for companies engaged in technical service and maintenance. Established in Norway in 1991, the company has got a strong position within the service management industry in Europe. With customers in more than 20 countries, Evatic is an international operator with European Headquarters in Norway, Asian Headquarters in Singapore and local offices in various countries. Please read more about Evatic on www.evatic.com
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